Since 1985, Mactel has believed in going beyond traditional answering service standards and creating our own. Our dedicated staff has averaged 10 years or more with us! We do not burn and churn employees. Nor do we outsource. All of our employees are local.

Growing Since Day One

Bob McLaughlin opened Mactel in Appleton, Wisconsin in 1985 with just two telephone lines and three employees.  Since then, his company rapidly grew to over hundreds of lines and over 30 employees.

24/7, 365 Coverage

Our promise is 24/7, 365-day coverage for your business. We do not have sick days. We have backup T1s, generators, and cell phones. Unlike other answering services, we don’t charge more for nights, weekends and holidays.


We stand out among nationwide answering service companies by providing you with an inexpensive way to have phones answered without having to purchase costly equipment, hire permanent staff, or bring on pricey temp workers!


HIPAA compliance is important. Rest assured all calls are monitored, recorded, and safely secured, maintaining the highest confidentiality.